By Guest Writer, Paige Johnson
If you’ve been going to the same veterinarian for years, it can be difficult to face leaving and going to a new vet. People swap vets for a variety of reasons and there is no doubt that you have your reasons for needing to do so. Though you should feel secure in your decision, there are a few tips on breaking up with your vet amicably.
1. Honesty is Always the Best Policy
Be up front and let your vet know that you have to change vets, regardless of the reason. Telling her will save her a little extra cash and time, as she won’t be calling or mailing you annual appointment reminders. Besides, being honest is the polite thing to do. If you are leaving through no fault of the vet, you may want to promise to refer your friends. Telling your fellow pet parents about good veterinarians helps clinics stay in business, and your vet will appreciate your efforts to replace the loss of business when you leave.
2. Tell Them the Reason for the Switch
Often, people have to change vets through no fault of the current vet. Another clinic may offer an expensive surgery for less money; they might have a service your current vet does not offer; or they may offer more supplies for pet health and safety. If you are forced to change due to your finances, let the vet know. If you require a certain service that they do not offer, tell them. Businesses need feedback from the consumer in order to continue to improve. If they lose enough patients because they lack a certain service, they may begin to offer that service. If the clients are struggling with finances, they may start a credit program that allows pet parents to pay off costly surgery following a payment plan.
3. Stick to Constructive Criticism
Even if something negative occurred to make you want to change vets, you always should maintain a positive attitude. A clinic cannot fix a problem if they are unaware of an issue. For example, if one of the vet techs clipped your precious pup’s nail too short and cut the quick, you need to alert the vet about the issue politely and calmly. Explain that you cannot take your pet to a clinic without feeling certain that your pet is in good hands. With any luck, she will take your loss as a sign that things need to change.
When changing vets, it is important to remember that considerate feedback from departing clients is the only way businesses can learn from mistakes and grow into better businesses. The vet you are swapping to more than likely is a better option thanks to clientele like you: people who have informed them of their drawbacks and their positive aspects. It also is important to remember that throwing a fit or making a scene is far less likely to inspire change than calm, constructive criticism. In the world of customer service, the client that has a tantrum becomes a running joke, not a learning experience. Be a learning experience, not the office punchline when you break up with your vet.
About the Author: Paige Johnson is a self-described fitness “nerd.” She possesses a love for strength training. In addition to weight-lifting, she is a yoga enthusiast, avid cyclist, and loves exploring hiking trails with her dogs. She enjoys writing about health and fitness for LearnFit.org.