When I first began my little blog I began with SquareSpace. Eventually I moved Kirby the Dorkie to Blogger thinking it was just as good and FREE. We rocked on for quite a while growing and learning until disaster struck. Something went screwy with my design placing everything in the far right column. No matter what I tried, no matter where I searched, I found no help.
So I went back to SquareSpace. Why I ever left is beyond me! I'm on the standard package plan which gives me everything I need for only $96.00 a year or $8.00 per month. Every time I have run into a problem there is always someone available to help me. The day came when I encountered the exact situation that had sent me running from Blogger - everything stuck in the far right column. Panic quickly set it!
Then I remembered someone was there to help me. I opened a ticket and received an email acknowledgment. Within thirty minutes I received another email asking for more details which I sent, then another email saying they were passing me to a more experienced tech. Within a few hours all was right with the world! That tech took the time to go through my website until he found the problem. He didn't send me an email telling me how to fix the problem - he fixed the problem and explained what had happened! Turns out it was a bad code I would have never discovered with my limited knowledge.
Last week Hurricane Sandy hit the east coast with gusto immobilizing New York City where SquareSpace headquarters is located. I received an email alerting me that my blog would go done for an undetermined amount of time. Was I upset? People and pets were displaced from their homes so absolutely NOT! My blog seemed of little importance in the scheme of things.
What amazed me was that Kirby the Dorkie never went done, not for one second! Following is an excerpt from the email I received today from SquareSpace.
Peer 1, our data center in downtown Manhattan, was so severely impacted by Hurricane Sandy that it suffered a total loss of power despite multiple levels of redundant systems. At the time, there was no resolution in sight. Our backup fuel reserves and building infrastructure had been destroyed by Sandy's storm surge, which flooded many buildings downtown. As you may be aware, this was a historic and unprecedented storm for the entire tri-state region, bringing about the largest storm-related power outage ever in Con Edison's history.
I am proud to announce that throughout this event, Squarespace customers experienced absolutely no downtime related to the power outage. This is an amazing outcome considering the extraordinary circumstances we faced last week. What remains is an incredible story.
For those of you that haven't been following our updates, employees from Squarespace, Fog Creek, and Peer1 manually carried fuel up 17 flights of stairs for three days to save our generator while an interim fuel supply and pump could be installed. These efforts to provide uninterrupted service for our customers were chronicled by numerous publications including All Things D, BetaBeat, Computerworld, Fast Company, TechCrunch, The New York Times, Pando Daily, and The Verge.
We now have a working pump system delivering fuel to the roof generator, more than enough fuel on site, and a redundant street-level generator connected and tested as of last night. These systems will remain in place for the foreseeable future. Our building has still not been able to connect to Manhattan's power grid, as the building's two sub-basements were submerged in 30 feet of water that took four days to pump out. We will continue to post updates on status.squarespace.com as we resume normal operations.
Of course, such heroics should not be necessary to keep operations running smoothly. We initiated a plan to build a geographically redundant operation this past summer and expect to have it online in early 2013. This gives us the ability to route around areas affected by natural disasters much more effectively.
We take the responsibility of running the hundreds of thousands of sites on Squarespace very seriously . Our homepage states that our scalable, reliable cloud infrastructure eliminates downtime, and our customers all over the world count on us to keep their websites online no matter what. Wanting to keep that promise is what propelled us forward and helped us persevere during this most challenging of times. Thank you all for being Squarespace customers - it is with your continued support that we can continue to fight for great design, amazing products, and exceptional service.
They were concerned about their customers even while they had families and pets facing such devastation, ie, flooding and loss of electricity. Can I just say SquareSpace has heart!
I know most bloggers use Blogger and many are moving to Wordpress but you really should consider Squarespace when you finally decide you could use a little backup for when things go wrong which they will - just ask Murphy. Right now I'm still using Version 5 but have plans to upgrade to the brand new Version 6 (at the same monthly fee) which has more of a magazine feel to it.
All I can say is Kirby the Dorkie is home! Three cheers and four paws for SquareSpace!!